Frequently Asked Questions:

Do your prices include VAT?
Yes, all prices quoted on our website include VAT.

Are there any setup charges?
If you sign up for a 12 month contract there is a £59.99 one off setup fee on new ADSL accounts. If you do not wish to sign up for 12 months the one-off setup fee is £69.99. To migrate over from another ISP the connection fee is £0.00.

What payment methods do you accept?
The initial connection fee needs to be paid via credit card, your monthly connection can be paid either by Direct debit or you can continue to use your credit card. We do not accept cheques as a payment method.

Do I still have to pay BT line rental if I get Broadband?
Yes. BT's telephone billing (line rental and call charges) are unrelated to your Broadband. You will however not have to make any calls to the Internet as the Broadband is an always-on connection.

What does ADSL stand for?
Asymmetric Digital Subscriber Line.

What is the Contention Ratio?
The contention ratio on all our accounts is 50:1.

Do I get a Fixed IP address?
All accounts come with a fixed IP address.

Do I get an Email account?
Free email is available to our broadband customers once your account is activated. Webmail access is also available to enable you to access your email from anywhere.

How long is the contract?
We offer two packages, a 12 month contract and a 30 day contract.

I already have broadband, how can I move over to 1stISP?
Moving over to us is easy. You will need to ask your current ISP for your MAC (Migration Authentification Code) and enter this in the correct field when you order your Broadband with us. Please note: You will need to find out how many days your current ISP will leave your connection active as a migration takes 7 days to go through. If they cancel your account during this 7 days then the migration will fail.

What happens if I move house?
If you moved house you would need to pay another connection fee, you could stay on the same contract though.

How many computers can share my 1stISP Broadband connection?
We do not restrict the amount of computers that can share the connection.

Is the service IPStream or DataStream?
The service is IPStream.

I have ordered 1stISP Broadband, how long will it take before I can start using the service?
Your line will be setup in 5 working days from the day you order.

Is "unlimited" bandwidth truly unlimited?
The Bandwidth is 100% unlimited, you can surf for as long as you want, whenever you want.

Will I be charged if for any reason I wish to change to another ISP?
We are so confident you will be happy with our service we do not charge you to Migrate away to another ISP should you wish to but we do request that you give us 30 days notice.

Is there any webspace included with your Broadband packages?
Yes you get 200MB of fast web space, and advanced on line control panel.

Do you provide access to newsgroups?
We do not run our own newsgroups but we do not block access to any others.

Are there any problems with peer 2 peer and file sharing with your service?
We do not block any ports on the network or restrict access to P2P.

If our FAQ section does not answer your question then please email our sales team at sales@1stisp.co.uk

If you are an exsisting customer you will have been given access to our 24 hour online help desk.